Support
How can we help?
Browse the topics below or search for answers. Can't find what you're looking for? Reach out through our contact form and we'll get back to you.
Getting Started
Creating your account, setting up your profile, and finding your way around.
How do I create an account?
Sign up at myhockeylifetracker.com — it's free, no credit card required.
How do I set up my player profile?
Head to Profile after signing in. Add your position, level, team, and a profile photo.
Can I use My Hockey Life for my child?
Yes — create an account for your child and link it to your Parent Dashboard.
What's the difference between skater and goalie mode?
Each has its own stat line. Skaters track goals, assists, and PIM. Goalies track saves, GAA, and shutouts.
Stats & Tracking
Logging games, tracking stats, and understanding your numbers.
How do I log a game?
Go to Games, tap Add Game, and fill in the date, opponent, and your stats for that game.
How do I track a practice?
Head to Practices, add a session, and rate your focus areas using the sliders.
What stats are tracked for goalies?
Saves, shots against, save percentage, goals against, GAA, shutouts, wins, losses, and OT losses.
Can I edit or delete a stat entry?
Yes — tap any entry to open it, then use the edit or delete option at the top.
Teams & Career
Managing your team seasons, career timeline, and history.
How do I add a team season?
Go to Teams & Seasons and tap Add Season. Fill in your team name, level, league, and stats.
What is the Career Timeline?
A visual record of your hockey journey — milestones, team seasons, and achievements organized by year.
How do I add a milestone?
Open Career Timeline, tap Add Entry, and choose Milestone as the entry type.
Can I export my career data?
Yes — go to your Profile and tap Export Career to download a PDF of your full career record.
Plans & Billing
Free vs paid plans, upgrades, free trials, and managing your subscription.
Is My Hockey Life really free?
Yes — the Free plan includes all core tracking features with no credit card required.
What does the free trial include?
All Pro, Elite, and Team plans include a 7-day free trial. You won't be charged until the trial ends.
How do I upgrade my plan?
Go to the Upgrade page, choose your plan, and click Start Free Trial to begin checkout.
Can I cancel my subscription?
Yes — you can cancel at any time from your account settings. Your plan stays active until the end of the billing period.
Achievements & Badges
How auto-badges work, custom awards, and unlocking milestones.
How do achievements work?
My Hockey Life automatically awards badges when you hit milestones — like logging your first game or reaching 50 career goals.
Can I create custom achievements?
Yes — go to Achievements and tap Add Custom Award to create your own badge with a name and description.
Why hasn't my badge appeared yet?
Badges are awarded automatically when the qualifying stat is logged. Make sure your stats are saved correctly.
How many auto-badges are there?
There are 26 auto-badges covering goals, assists, games played, shutouts, training, and more.
Parents & Coaches
Parent Dashboard, Coach Dashboard, linking players, and team tools.
How does the Parent Dashboard work?
Link your child's account by email. You'll see their season progress, career stats, practice attendance, achievements, and injury status.
How do I access the Coach Dashboard?
Sign in and navigate to Coach Dashboard. You'll see a roster overview, leaderboards, and recent team activity.
Can coaches see individual player stats?
Yes — the Coach Dashboard includes a full roster view with each player's recent stats and activity.
What plan do I need for team features?
The Team plan ($29.99/mo) unlocks full team management features including the Coach Dashboard and team calendar.
Common questions
Still need help?
Our team is here for you. Send us a message and we'll get back to you as soon as possible.